// help/account/

Your account.

Everything about getting in, staying in, and finding your own numbers once you are. None of it applies to the browser tools, which work without an account and always will.

Do you even need one?

All 341 tools on the site are open to anyone, and the ones that run in your own browser are free with no limit. An account is for the things that happen on our servers.

An account gives youWhy
A monthly credit balance1,000 credits a month on the free plan, for the REST API, the MCP server, AI tools and renders.
API keysSo your own code and your AI assistant can authenticate.
Saved workflowsChains of capabilities you can run again, and their run history.
Usage history7 days on the free plan, 365 days, about 12 months on ToolForte Pro.
Agent memoryValues an assistant stores between sessions, kept for 30 days on the free plan and 365 days, about 12 months on ToolForte Pro.

Signing up

Two ways in, and they end up in the same place.

With GitHub or Google

One button on the sign in page. You approve it with the provider and you are in. Nothing to confirm afterwards.

With an email address and a password

Pick Sign up, enter your address and a password of at least six characters. We then send you a confirmation link, and the account is not usable until you open it.

Open the confirmation link in the same browser
The link finishes the sign in where it started, so it has to be opened on the device and in the browser you signed up in. Opening it on your phone after signing up on your laptop does not work, and the page will tell you that is what happened rather than leaving you guessing.

Confirmation links work once and expire. If yours has gone stale, or never arrived, the sign in page has a button that sends a fresh one, and the new link replaces any older one.

Forgotten passwords

No support ticket needed.

On the sign in page, choose Forgot password and enter the address you signed up with. You get an email with a link that takes you straight to the page where you set a new one. The old password stops working the moment you save the new one.

To change a password you still know, sign in and go to your account, then password. If you signed up with GitHub or Google there is no password on your account at all: you carry on signing in through them.

Where your usage and history live

Two pages, one for the summary and one for the detail.

Your accountPlan, credits left this month, purchased credits, the date the allowance resets, your most recent API calls, your favourite tools, your API keys, and the way in to your workflows.
UsageThe fuller picture: what you have spent over time, by day, as far back as your plan keeps history, with what is left of the month against what it started with.

A workflow run is recorded in two places for two reasons: the credits appear in your usage, and the run itself appears in the history under the workflow that produced it. How workflows work covers that.

Subscriptions and credits

ToolForte Pro is a subscription. Extra credits are a one-off purchase. They are separate things and you can have either without the other.

Subscribing

Start from pricing or from the plan card on your account page. Payment is handled by Stripe; we never see your card details.

Managing or cancelling

Your account page has a Manage subscription button that opens the Stripe billing portal, where you can change your payment method, download invoices, or cancel. There are no contracts: cancel whenever you like and you keep the plan until the end of the period you already paid for. After that your account carries on as a free one, and any credits you bought separately stay on it.

Buying credits

You can buy credits from your account page without subscribing to anything, and switch on an automatic top up if you would rather not think about running out. Credits and plans has the prices.

API keys

Created, shown once, revoked when you no longer trust them.

The API keys card on your account creates a key and shows it once. We store a hash rather than the key itself, so we cannot show it to you again and neither can anyone who reaches our database. Copy it into your password manager or your server configuration straight away; if you lose it, revoke it and make another.

Keys start with tf_. Use a separate one per app or server so that revoking a key that leaked does not take everything else down with it. Revoking is immediate. API and MCP shows how to use one.

Closing your account

A button on your own account page, not an email to us. It runs immediately and it cannot be undone.

Your account, then delete your account. That page lists what is on the account, counted from the database rather than described in general terms, and asks you to type your email address before the button does anything. Reading it and leaving changes nothing.

What happens, in order

If you have a subscription it is cancelled with Stripe before anything is deleted, and the deletion stops if that fails rather than leaving a subscription billing an account that no longer exists. Cancelling is immediate, so the remainder of the period you have already paid for is lost and Stripe issues no refund for it. If that matters, cancel from the billing portal first and delete the account once the period runs out. Credits you bought are forfeited in the same way.

Your data then goes in one transaction, and a check runs that looks for anything still linked to your account anywhere in the database. Only when that check comes back empty is your sign in removed. If it does not, we stop and tell you, rather than report an erasure we have not verified.

What is deleted

GoneWhere it lived
Your email address, plan, credit balance and account settingsprofiles
Every API key you created, and every request made with one of themapi_keys, api_usage_log
Everything your AI assistant stored in agent memoryagent_memory, memory_embeddings
Your saved workflows and their full run history, previews includedworkflows, workflow_runs
Your favourite toolstool_favorites
Your sign in credentials, including any GitHub or Google connectionauth.users

What is kept, and why

Kept, with your id removedOn what basis
Billing records: what you paid, what you spent it on, and when. Your user id is removed from them, so they no longer point at you.Bookkeeping law requires a financial record to be kept for 7 years, so this is the one thing we cannot delete on request. The GDPR says the same: the right to erasure does not cover data we are legally obliged to retain.
Usage and traffic counts. Your user id and API key id are removed from them.These rows never held an IP address or a browser string, and once the identifiers are gone they are aggregate numbers rather than data about you. Deleting them would corrupt historical totals without making you any more anonymous than removing the identifier already does.
Stripe's own record of any payment you made, including the invoices and the email address on them.Stripe processes payments for us and keeps its own books for the same 7 year reason. We cancel your subscription and stop being able to charge you, but we cannot erase an invoice from their ledger, and we would rather say so than imply otherwise.

The same list is on the privacy policy, because both pages render it from the same place in the code rather than describing it twice.

Some things were never stored to begin with
Files you put through the browser tools. They never left your device, so there is nothing on our side to delete. Rendered files from the MCP render tools. They are stored under random names with no link to an account and are deleted automatically within a day. Your card details. Stripe holds those, we never see them.

All 341 tools keep working afterwards, because they never needed an account in the first place. If something goes wrong halfway, the page says which step stopped and what state your account is in; write to us from the contact page and we will finish it by hand.

Keep reading
Start here
What ToolForte is, and the three ways to use it: in the browser, over the API, and from an AI assistant.
Credits and plans
What a credit is, what each action costs, what resets monthly, and what happens when you run out.
Workflows
Chain capabilities into one job. Steps, inputs, test runs, run history, and how a run behaves when a check fails.
The AI advisor
Describe a job in words and get a workflow built from real capabilities, or an honest no.
API and MCP
For developers: get a key, send the header, call a capability, run a workflow.